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Useful Telephone Numbers & Email Addresses

You can contact Barcelona airport for all general enquires on (+34) 902 404 704 or (+34) 91 321 10 00. These telephone numbers will take you through to AENA, the airport operator, and they will try to help you. They have an English service available, as well as Spanish. If your request is for a specific service, they may forward you to a different operator or give you a direct telephone number to call.

You can also send an email to bcninformacion@aena.es if you prefer and you will generally receive a reply within 1 working day. If you want to make a claim, a complaint or have a suggestion, please visit serviciostelematicos.aena.es where you can download a form, or fill out an electronic form.

One of the most common telephone numbers requested is for the Lost & Found office. Barcelona is a large airport, so it is quite common for items to get lost, with the volume of passengers passing through the airport on a daily basis. You can call the office directly on (+34) 932 596 440 or email them on objetosperdidosbcn@aena.es. Try to remember the last place you had your item, and if you have a picture, it would be good to send it via email. Please note that the Lost & Office is not for hold luggage that has been lost during your flight. You will need to contact your baggage handler for this.

Below we have listed many direct telephone numbers and email address for services at the airport. Some services have a telephone number for each terminal and remember that if you are calling from outside of Spain, you will need to add the international dialling code of +34.

Service
Telephone / Email
General Information
Phone: (+34) 902 404 704 or (+34) 913 211 000
Email: bcninformacion@aena.es
Tourist Information
Phone (Terminal 1): (+34) 933 788 175
Phone (Terminal 2): (+34) 933 788 149
Email: ot.aeroportbcnta@gencat.cat
Left Luggage Office
Phone (Terminal 1): (+34) 932 971 213
Phone (Terminal 2): (+34) 932 971 272
Lost & Found Office
Phone: (+34) 932 596 440
Email: objetosperdidosbcn@aena.es
Fast Track Service
Phone: (+34) 902 404 704 or (+34) 913 211 000
Email: fastlane_fasttrack@aena.es
PRM Assistance
Phone: (+34) 902 404 704 or (+34) 91 321 10 00
Internet/Wi-Fi Assistance
Phone: (+34) 902 195 788
Email: hotspot@eurona.com
Meetings Rooms
Phone: (+34) 932 971 101
Email: bcn.autorizaciones@aena.es
Medical Assistance
Phone: (+34) 932 596 061
Police Station
Phone: (+34) 932 596 832
Chapel
Phone: (+34) 936 327 630
Email: secretaria@bisbatsantfeliu.cat

Baggage Handlers

There are six baggage handlers at the airport. If you have lost some of the hold luggage or need an update on your situation, call the appropriate handler from the list below. If you are unsure which handler to call, check with your airliner to see who they use for at Barcelona airport.

Service
Telephone / Email
Groundforce
Phone: (+34) 932 930 648
Iberia Handling
Phone: (+34) 901 111 342
Menzies Aviation-Easyjet
Phone: (+34) 932 984 562
Menzies Aviation-Norwegian
Phone: (+34) 932 984 737
Email: bcn.lostdy@menziesaviation.com
Swissport Handling
Phone: (+34) 678 700 046
Vueling
Phone: (+34) 902 486 648

VIP Lounges

For information on any of the VIP Lounges, you can contact each with the following numbers:

Service
Telephone / Email
Business Centre
Phone: (+34) 933 758 600
Email: info@premium-traveller.com
Web: www.premium-traveller.com
Canudas
Phone: (+34) 932 971 498 or (+34) 933 758 610
Email: canudasbcn@premium-traveller.com
Web: www.premium-traveller.com
Colomer
Phone: (+34) 933 758 607 or (+34) 932 596 429
Email: colomerbcn@premium-traveller.com
Web: www.premium-traveller.com
Joan Miró
Phone: (+34) 932 596 428 or (+34)933 758 604
Email: mirobcn@premium-traveller.com
Web: www.premium-traveller.com
Pau Casals
Phone: (+34) 932 596 430 or (+34) 933 758 601
Email: casalsbcn@premium-traveller.com
Web: www.premium-traveller.com

Car Hire Desks

To inquire about car rentals or to make a booking, you can call the suppliers on the numbers below.

Service
Telephone / Email
Avis
Phone: (+34) 902 108 495
Web: www.avis.es
Enterprise
Phone: (+34) 935 219 095
Fax: (+34)932 983 435
Web: www.enterprise.es
Europcar
Phone (Terminal 1): (+34) 935 292 710
Phone (Terminal 2): (+34)935 292 730
Email: es_customerservice@europcar.com
Goldcar
Phone: (+34) 902 119 726
Email: info@goldcar.es
Hertz
Phone: (+34) 902 011 959
Email: spbcn50@hertz.com
Web: www.hertz.es
Sixt
Phone: (+34) 902 491 616
Fax: (+34) 933 807 531
Email: espana@sixt.com